TERMS OF SERVICE

DISTANCE SELLING REGULATIONS

EX_MACHINA Airsoft UK (henceforth EX_MACHINA) is bound by UK legislation on distance selling, this applies to all orders made via the Online Store.

We will provide the following information before a purchase is completed: Information about ourselves, description of goods and services, total price of goods and services, payment options, details of your right to cancel, details of who pays for the cost of returning an item, delivery costs and estimated delivery times. This information may be provided in parts and at any stage in the purchase.

You have 14-days to cancel an order, once you have notified us of your wish to cancel you have 14-days to return the item. You will be responsible for the cost of returning the item if it is not faulty. Once your item has been received in a condition that is unopened and/or unused (unless faulty) you will be issued a refund by the same means as the original payment.

In the following circumstances you do not have a right to cancel an order or return an item: Tailor made or customised items, Items that have been mixed inseparably, Items that have been modified after receipt, Items that have been used, Items worth £42 or less.

If an item is faulty on receipt or not as described we are happy to accept a return and we will reimburse the postage costs attributed to that return. You must contact us prior to returning an item and follow our instruction on the method of returning the item. Items returned outside of our instruction may be subject to limitations on reimbursement. Simply put; if there is anything wrong with your order, get in touch via email first and we will get it sorted.

We typically use Royal Mail and Parcel Force for all deliveries however we reserve the right to use an alternate delivery provider if necessary. While we hope that deliveries are not delayed, we accept no liability for delays (or resulting costs) as a result of factors outside our control.

WEBSITE TERMS OF USE

We maintain the accuracy of this website as best as possible but maintain the right to rectify after the fact, any errors, omissions or misrepresentations. The contents of this website are the property of EX_MACHINA and no license is available for the reproduction or transfer of this content elsewhere. Trademarks and other protected works are the property of their respective owners.

ADVICE GIVEN

EX_MACHINA provides advice on a variety of topics and will generally pass on experience and knowledge; however, any and all advice given is non-binding and done so on the agreement and understanding that EX_MACHINA may not be held liable for any outcomes as a result of actioning or not actioning our advice in full or part. We give out advice in the spirit of community and learning but it is up to you how you interpret and action the information we provide; ultimately you accept full responsibility for the consequences of your actions related or not, to any advice provided.

INVOICE / PAYMENT

We accept payment through Bank Transfer only. You are responsible for any additional fees that your bank may charge. We will provide payment details alongside your invoice. All payments must be made in GBP (£). We will not commence work until the outstanding balance has been paid in full. We do not accept partial deposits on any order though you are welcome to make multiple payments that total the invoice amount. Your invoice will also constitute your receipt and proof of services. We will not provide updated invoices should the quoted price not change after alterations to the specifics of the build. Should the quoted price change during the work we will provide either a new updated invoice or additional invoices to reflect this. You may request an updated invoice at any time. The invoice provided specifies the agreed upon services that will be provided. EX_MACHINA does not supply completed or ‘pre-built’ systems, we are able to provide ‘base’ systems as part of an invoice and then further modify that system to your agreed specifications. Completion of payment in full or part constitutes your agreement to be bound by the terms of service outlined on this page.

RETURNS / CANCELLATIONS

All refunds, returns and/or cancellations of custom/modified builds and/or parts are at the sole and exclusive discretion of EX_MACHINA. Due to the bespoke nature of our work, purchasing of build specific parts and irreversible custom modifications, we may not be able to provide a refund in either full or part; however, if you would like to cancel a build and request a refund we will do our best to facilitate this where possible, but this remains at the sole discretion of EX_MACHINA.

LEAD TIMES

Due to the nature of the services offered, we are unable to provide an absolute date of completion, we reserve the right to extend or reduce the estimated lead time as required by our assessment. We will provide an estimated lead time with your initial invoice and may provide periodic updates that alter the lead time. While we try to have work completed as soon as possible (we want you back in the game!), the availability of parts, bench schedules and other factors may impact the date upon which an order is completed. Our priority is always quality over expediency.

PARTS

Due to the fluctuating availability of parts and the compatibility of airsoft components, we reserve the right to use alternate parts than specified on this website, in communications and/or the invoice provided to you. We will only use parts that we believe are of equal or greater quality and we will never intentionally compromise on the quality or performance of the work we do.

POSTAGE

Please review our postage guidelines available here. Failure to adhere to the guidelines set out on this page may result in the loss, seizure, delay, destruction or return of any items you send to us. The postage guidelines provided are simply advisory, please consult with Royal Mail or Parcel Force when shipping an item to us to ensure that it arrives without issue, you are responsible for the correct shipping of your system. Please do not use any other shipping service unless you are an international customer, in which case shipping will be arranged on a case-by-case basis. Pricing on the website does not include the cost of postage unless explicitly stated otherwise. EX_MACHINA accepts no liability for loss, seizure, delay, destruction, damage or return of any item sent or received. It is your sole responsibility to ensure that suitable packaging is used when sending an item, and that said packaging is also suitable for the item to be returned in.

DROP-OFF / COLLECTION

Drop-off and collection of RIFs, parts or anything else is welcome only with prior arrangement; please contact us via the CONTACT form to arrange a suitable date/time. You will be turned away without prior agreement of a date/time.

WEAPONS / RIFS

Under the UK Policing & Crime Act 2017 Airsoft RIFs received a exemption from being classified as firearms so long as they meet certain criteria, the most important of which is power output. A RIF must have a muzzle energy of no more than 1.3j if capable of fully automatic firing and no more than 2.5j if capable of only semi-automatic firing; if it exceeds these specifications it may be considered a Regulated Firearm. As such we will never build a weapon system that can exceed these legal limits. However, field limits are typically lower with fully-automatic weapons being limited to 1.13j and semi-automatic weapons being limited to 2.32j. When testing the power outputs of our weapons we will provide the measured output of the weapon using 0.20g BBs as well as its intended game weight I.e. 0.30g / 0.32g / 0.40g etc. We will make necessary adjustments to produce as close to or under your desired FPS / Joule output.

In addition to muzzle energy testing we also undertake a variety of performance and quality testing; this testing is primarily subjective, we offer no specific performance metrics (excl. RANGE / ROF) or guarantees to that effect. EX_MACHINA strives to build the very best airsoft weapon systems possible and we are confident that you will not be disappointed by the results of our work but we simply cannot provide specific performance metrics. The proof is in the product!

AGE RESTRICTION / VALID DEFENCE

In order to purchase an airsoft weapon system or RIF, you must be over 18. By placing an order and completing payment you are confirming that you are over 18 and legally eligible to posses a RIF. You may be required to provide a copy of a valid photo ID to confirm your age and/or a valid UKARA number.

EX_MACHINA reserves the right to refuse service to any person or entity where we cannot be satisfied that they possess a valid defence.

EX_MACHINA does not provide, source or sell RIFs; all builds or services require you to provide the base system. With prior approval you may have RIFs shipped directly to us from Third-Parties.

COMPATIBILITY / CONFIGURATION

Any modification, alteration or upgrade to a RIF carries with it the possibility of reduced or lossed functionality with previously compatible accessories. This may result in, for example, the inability to use specific BB brands/weights, mounted attachments, magazines or batteries that were previously compatible. EX_MACHINA cannot guarantee the specific configuration of the system in regards to BB weights, mounted attachments, magazines, batteries or battery placement prior to the completion of any build. Guidance on the recommend configuration of the system will be provided following completion of the build.

EX_MACHINA will always try to maintain compatibility / configuration where possible; however, we are unable to provide any guarantees that these will be preserved and will provide guidance on a case-by-case basis. EX_MACHINA accepts no responsbility for any loss or alteration of compatibility and/or configuration as a result of work provided by us and any costs associated.

BATTERIES / CONNECTORS

All batteries, battery conversions, battery connectors and all other electrical components are provided without warranty or guarantee. You assume any and all responsibility for the correct use of any and all batteries, battery conversions, battery connectors and all other electrical components; EX_MACHINA accepts no liability for any damage or injury caused by batteries, battery conversions, battery connectors and all other electrical components. Correct use of batteries, battery conversions, battery connectors and all other electrical components includes, but is not limited to: Monitoring physical condition, Monitoring temperature/performance/behaviour, Ensuring correct charging procedure and storage, Not exceeding the manufacturer specifications of the battery.

BREAKAGES

During your systems service, upgrade, modification or testing it is possible that a part failure may occur. In the event of a part failure your system will be subject to terms of the relevant warranty cover provided by EX_MACHINA. If part failure does occur outside of warranty, EX_MACHINA will work to source and replace any failed part at your expense.

DAMAGE

During your systems service / upgrade it is possible that damage such as scratches, scuffs and abrasions may occur on any part of the system. EX_MACHINA accepts no liability for any damage that may occur in the course of a service or upgrade and it is not subject to any warranty cover.

REPAIRS

EX_MACHINA can provide fault specific repairs; this service will be priced on a case-by-case basis. The services provided will also be agreed on a case-by-case basis. Any fault-only repair will not benefit from the various tuning and installation offered with standard services. You will receive only the agreed upon repairs. Any weapon system that receives a fault-only repair service will not be covered by any form of warranty provided by EX_MACHINA; this includes but is not limited to any parts installed, modified or assessed by EX_MACHINA.

ASSESSMENT

Some systems may require disassembly, assessment and testing before a final quote or build can be provided. Sending a system in for assessment is non-binding and you are not obligated to agree to any service or quote provided as a result of sending a system in for assessment. If you choose to have the system returned without any modification, there is a £30.00 charge for the assessment plus return shipping, charged at the standard rate.

CUSTOM

Due to the nature of custom projects, they are not subject to any guarantee, warranty or reimbursement of any kind. Pricing model will be agreed on a per-project basis.

MACHINES / BLUEPRINTS / RECOIL

‘IMPERIUM/TERMINUS/SPECTRE/LEGION’, ‘BLUEPRINTS’
Battery: All testing and figures are based on 1800mAh 25-50C 3S 11.1v LiPo Battery w. DEANS Connector.
Rate of Fire (ROF): This is calculated using a combination of readings from our chronograph and any installed MOSFET. ROF may vary by approx. +/-3RPS of the advertised figure.
Muzzle Velocity (FPS): This is calculated using our chronograph, readings may vary with other chronographs. Final FPS is configured at the buyers discretion, within the confines of the law.
Trigger Response (MS): This is calculated using the time from trigger actuation to piston impact. ‘Cycle Time’ as reported on the installed MOSFET may differ from the advertised figure.
BB Weight (G): This is the recommended BB weight that the system has been designed and built to use. All systems are capable of using different weights of BB, performance may vary.

‘TYRANT’, ‘RECOIL’
Battery: All testing and figures are based on 3000mAh 25-50C 2S 7.4v LiPo Battery w. DEANS Connector.
Rate of Fire (ROF): This is calculated using a combination of readings from our chronograph and any installed MOSFET. ROF may vary by approx. +/-3RPS of the advertised figure.
Muzzle Velocity (FPS): This is calculated using our chronograph, readings may vary with other chronographs. Final FPS is configured at the buyers discretion, within the confines of the law.
Trigger Response (MS): This is calculated using the time from trigger actuation to piston impact. ‘Cycle Time’ as reported on the installed MOSFET may differ from the advertised figure.
BB Weight (G): This is the recommended BB weight that the system has been designed and built to use. All systems are capable of using different weights of BB, performance may vary.

HIGH STRESS BUILDS

A High Stress build is defined as a RIF that has one or more of the following characteristics:
- Muzzle Energy (using any weight of BB) that is equal to or greater than 1.15j.
- Rate of Fire (using any battery type) that is equal to or greater than 25RPS.
- Tokyo Marui that exceeds 0.95j of Muzzle Energy (using any weight of BB).
- Tokyo Marui with a non-standard Main Spring.
- Tokyo Marui with a non-standard Recoil System.
- All Gas Blow Back Weapon Systems.
- Use of battery that exceeds 11.1v and/or 3500mAh and/or 75c Maximum Discharge.
- Use of a Dual Sector Gear (DSG).
- Use of a Tri Sector Gear (TSG).
- Use of a Linear Main Spring.
- Use of Ball Bearing Bushings.
- Use of Non-Steel Bushings.

By requesting your weapon system to have one or more of the above characteristics, you acknowledge and accept responsibility for the increased likelihood of weapon system failure and the limited ‘LABOUR ONLY’ warranty that this entails as described below. By accepting the return of a weapon system that has one or more of the above characteristics, even if not explicitly requested by yourself, you acknowledge and accept responsibility for the increased likelihood of weapon system failure and the limited ‘LABOUR ONLY’ warranty that this entails as described below. Builds will always be tuned as close to your requirements as possible and any performance characteristics (FPS, ROF, Battery etc.) will be specified before the weapon system is returned.

WARRANTY

EX_MACHINA stands by the quality of our work and we aim to provide appropriate warranties on all our build and products; if something goes wrong we are always here to help, whether you are inside your warranty period or not, but we know having a formal warranty is important for peace of mind!

‘HIGH STRESS BUILDS’ include a 4-MONTH or 50,000 ROUNDS ‘LABOUR ONLY’ warranty (the required labour to install only the necessary replacement parts). This warranty covers no internal or external components. In the event of any breakage or malfunction you will be liable for parts and return postage costs, you will not be reimbursed for any postage costs.

‘NON-HIGH STRESS BUILDS’, ‘BLUEPRINTS’ and any build as specified include an 8-MONTH or 100,000 ROUNDS ‘PARTS AND LABOUR’ warranty (the free replacement of any broken/failed part, subject to warranty conditions, and the required labour to install those parts). Externally accessible components are not covered by any warranty. Components not originally installed by EX_MACHINA are not covered by any warranty. Components not specified below are not covered by any warranty. Some components are not covered or have specific conditions of coverage:

Inner Barrel - NOT COVERED
Bucking - 8-MONTH or 100,000 ROUNDS
Hop Chamber - NOT COVERED
Gearbox Shell - NOT COVERED
Air Nozzle - 8-MONTH or 100,000 ROUNDS
Cylinder Head - 8-MONTH or 100,000 ROUNDS
Cylinder - 8-MONTH or 100,000 ROUNDS
Piston Head - 8-MONTH or 100,000 ROUNDS
Piston Spacer - 8-MONTH or 100,000 ROUNDS
Piston - 8-MONTH or 100,000 ROUNDS
Main Spring - 8-MONTH or 100,000 ROUNDS
Spring Spacer - 8-MONTH or 100,000 ROUNDS
Spring Guide - NOT COVERED
Tappet Plate - 8-MONTH or 100,000 ROUNDS
Tappet Spring - 8-MONTH or 100,000 ROUNDS
Bushings - 8-MONTH or 100,000 ROUNDS
Gear Set - 8-MONTH or 100,000 ROUNDS
Tappet Delay - 8-MONTH or 100,000 ROUNDS
Anti-Reversal Latch - 8-MONTH or 100,000 ROUNDS
Motor Pinion - 8-MONTH or 100,000 ROUNDS
Motor - MANUFACTURER WARRANTY
MOSFET - MANUFACTURER WARRANTY
Trigger Assembly - NOT COVERED

‘MACHINES’ include a 12-MONTH or 150,000 ROUNDS (‘TYRANT’ includes 12-MONTH or 200,000 ROUNDS) ‘PARTS AND LABOUR’ warranty (the free replacement of any broken/failed part, subject to warranty, and the required labour to install only those parts). Externally accessible components are not covered by any warranty. Components not originally installed by EX_MACHINA are not covered by any warranty. Components not specified below are not covered by any warranty. Some components are not covered or have specific conditions of coverage:

Inner Barrel - NOT COVERED
Bucking - 12-MONTH or 150,000 ROUNDS
Hop Chamber - NOT COVERED
Gearbox Shell - NOT COVERED
Air Nozzle - 12-MONTH or 150,000 ROUNDS
Cylinder Head - 12-MONTH or 150,000 ROUNDS
Cylinder - 12-MONTH or 150,000 ROUNDS
Piston Head - 12-MONTH or 150,000 ROUNDS
Piston Spacer - 12-MONTH or 150,000 ROUNDS
Piston - 12-MONTH or 150,000 ROUNDS
Main Spring - 12-MONTH or 150,000 ROUNDS
Spring Spacer - 12-MONTH or 150,000 ROUNDS
Spring Guide - 12-MONTH or 150,000 ROUNDS
Tappet Plate - 12-MONTH or 150,000 ROUNDS
Tappet Spring - 12-MONTH or 150,000 ROUNDS
Bushings - 12-MONTH or 150,000 ROUNDS
Gear Set - 12-MONTH or 150,000 ROUNDS
Tappet Delay - 12-MONTH or 150,000 ROUNDS
Anti-Reversal Latch - 12-MONTH or 150,000 ROUNDS
Motor Pinion - 12-MONTH or 150,000 ROUNDS
Motor - MANUFACTURER WARRANTY
MOSFET - MANUFACTURER WARRANTY
Trigger Assembly - NOT COVERED

The warranty period will commence from the date of delivery; if the date of delivery cannot be verified, the warranty period will commence from the date of dispatch; if the date of dispatch cannot be verified, the warranty period will commence from a date decided by EX_MACHINA that is reasonably believed to be after either of the previously specified dates ensuring you receive the maximum entitlement.

All provided warranties are non-transferable, if you transfer possesion and/or ownership of the weapon system within the warranty period, the associated warranty is void.

Your warranty may be void under the following (but not exhaustive) list of circumstances; EX_MACHINA reserves the right to make a final decision, on a case-by-case basis, as to what constitutes a warranty voiding action:

- Using an improper battery not approved by EX_MACHINA; this could mean incorrect plug type, incorrect voltage, incorrect discharge rate or incorrect chemical composition.
- Weapon modification, adjustment or exploration; this is as simple as altering the weapon system in anyway not explicitly approved by us.
- Damage to any tamper evident seals, security screws or threadlock.
- Failure to perform regular maintenance including barrel cleaning and external cleaning / assessment for damage.
- Use of low quality BB ammunition. At this time only Nuprol RZR, Longbow BB and BLS are approved.
- Use of Bio BB ammunition where the nature of Bio BBs is a factor in the system failure.
- Damage to the weapon system as a result of mishandling or inappropriate use (I.e. Signs of external wear or damage).
- Continued use of the weapon system after any abnormal behaviour or change in firing characteristics.
- If fitted with a MOSFET; alteration to how that MOSFET is configured unless explicitly approved by EX_MACHINA.
- Non-payment of any outstanding balance or invoice.

In the event of a warranty claim you are required to return the weapon system to EX_MACHINA at your own expense using only Parcel Force Express 48. The weapon system will then be assessed for any malfunction and a cause determined at the sole discretion of EX_MACHINA.

- If the malfunction is found to be a result of a service or installation fault by EX_MACHINA; you will be refunded up to the value of Parcel Force Express 48, the weapon system will be repaired free of charge, the weapon system will be returned to you free of charge.
- If the malfunction is found to be a result of EX_MACHINA installed part failure, but not service or installation fault by EX_MACHINA; you will not be refunded for shipping, the weapon system will be repaired free of charge, the weapon system will be returned to you free of charge.
- If the malfunction is found to be a result of non-EX_MACHINA installed part failure, user error or other warranty voiding action; you will not be refunded for shipping, the weapon system may be repaired at a specified cost, the weapon system will be returned to you at standard shipping cost.

DECLARATION / AGREEMENT

Payment of any invoice provided by EX_MACHINA, in either full or part, constitutes your understanding and agreement to be bound by the terms of service as outlined above. Providing, posting or otherwise presenting your airsoft system (or any property) to EX_MACHINA, in either full or part, constitutes your understanding and agreement to be bound by the terms of service as outlined above. Agreeing and/or consenting, both explicitly and/or in effect, to any work or service provided by EX_MACHINA, constitutes your understanding and agreement to be bound by the terms of service as outlined above. Any and all services provided by EX_MACHINA are bound by the terms of service outlined on this page.